Today we will talk about the rich resource which very few of us are using : The Partner Online Technical Support Communities.
Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Program benefits—at no additional cost. Partner Online Technical Communities provide access to valuable resources that can help you build customer loyalty and satisfaction. Come together with other partners to share information and generate ideas for selling and supporting Microsoft technologies. And get quick answers to your break-fix,1 developer2 and presales3 questions.
In a single, online technical support community, you can create a more customized experience while joining Microsoft engineers and partners. Here you can benefit from:
· One community: Receive product support for over 50 Microsoft technologies—including Windows 7 RC, Windows Internet Explorer 8, Windows Small Business Server, and Windows Essential Business Server—in a private partner community.
- Improved collaboration: Identify experts and earn peer recognition through access to a broader range of peers.
- Enhanced search: Find answers fast with improved cross technology search capabilities.
- A more personalized experience: Get relevant information with alerts and view only your threads and posts.
Break-fix. After the sale, obtain answers to technical questions, including product installation issues and feature/function problems. Get responses from a Microsoft engineer within four business hours, eight business hours, or one business day, depending on your partner level.
Developer. Entitled partners (see above Response Times table) will receive responses to advisory questions related to Microsoft ASP.NET, Microsoft Silverlight, Microsoft Expression, SQL Server, Windows Presentation Foundation, Microsoft Visual Studio, C++, and C# within eight business hours. Find sample code, learn about best practices, and receive advice about Microsoft platform design and development.
Presales. Get responses to your technical sales-assistance questions for any Microsoft product within eight business hours. Find reference materials, proof points, research, related collateral, and more. Available only to Gold Certified and Certified Partners
I would urge the partners to make full use of this Fantastic Resource .
with warm regards