Do you use Business Critical Phone Support?


Greetings !

As an SBSC , one of the challenges is to provide support to Customers facing Critical Server Down Situations . In such situations, smaller partners have limited resources on whom they can lean on and get help. One great avenue of support is Business Critical Phone Support from Microsoft . I find that many SBSC partners are not aware of this gem . I have used this on a couple of occasions and I rate this as excellent . Partners should make an effort to understand this  and integrate the same in their service offering  .

One point of caution. This service is available for only Critical Problems . So please do not expect BCPS for more routine issues which are not Business Critical in nature.

with warm regards

Suresh Ramani


About Suresh Ramani

I am a CEO of a Technology Solutions Provider "TechGyan" ( Gyan in Sanskrit means "knowledge") . My Company is based out of Mumbai, India . My Company provides Solutions to Customers ( Local & International) around Microsoft Platform. In 2009, Microsoft nominated me as a Most Valuable Professional (MVP). During week ends I provide Redevelopment Consultancy to Societies in Mumbai . The details of the same are listed on My hobbies are reading Management Books . Like most of Indians , I love game of Cricket and Hindi Songs.
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